Refund Policy

Last updated: November 26, 2025

This Refund Policy explains how and when refunds are issued for purchases made on cycle360trainer.com.

Approved Returns

  • If your return is approved and received in acceptable condition, we will process your refund to your original method of payment.

  • Please allow 7–10 business days after inspection for your refund to appear on your statement (processing times vary by bank/credit card).

Shipping, Handling & Restocking Fees

For non-defective returns:

  • Original shipping and handling fees are non-refundable.

  • If you received a “free shipping” promotion, we may deduct the actual outbound shipping cost we paid from your refund.

  • All approved returns of opened, resellable equipment are subject to a 15% restocking fee, which will be deducted from your refund.

  • If we provide a prepaid return label, the cost of return shipping will also be deducted from your refund.

  • Any missing or damaged parts may incur additional deductions beyond the 15% restocking fee and shipping charges.

For defective items or our error:

  • If your product arrives damaged, defective, or we shipped the wrong item, we will either repair, replace, or refund it without charging a restocking fee, and we will cover reasonable return or replacement shipping costs.

Late or Missing Refunds

If you have not received a refund yet:

  1. Check your bank or credit card account again.

  2. Contact your bank or card issuer; it may take additional time before your refund is officially posted.

  3. If you still have not received your refund, contact us at support@cycle360trainer.com with your order number.

Exchanges

  • We currently do not offer automatic exchanges.

  • If you need a different product, please:

    • Follow the return process for your original item, and

    • Place a new order for the product you want.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at support@cycle360trainer.com with:

  • Order number

  • Photos of the damage/defect

  • Packaging photos (if damaged in transit)

We’ll work with you to provide a replacement, repair, or refund as appropriate.